Frequent Enquiries

Miscellaneous Enquiries

Can I take a couple of things out or change a few things in my Hamper?

The stock answer is yes if you are ordering more than 20 items of the same type, you can go to our Create Your Own section of the website for all the details. During the lead up to the Christmas season it is simply not feasible to change product design s for less than 20 items. If however during the year you need some changes on a slightly smaller order then we will consider your requirements as they arise.

What if a product has to be substituted in Hamper?

All our Hamper products are subject to availability. If due to some unforeseen circumstances it is necessary to substitute an item, the replacement item will most definitely be of equal or greater value than the product being replaced. If at all possible we will notify you in advance that Substitute items will have to be used, but there can always be the odd occasion when substitutes occur after an item has been released into production and are dispatched on the same day. In which case a notification cannot be issued ahead of time, this is a very rare situation.

Can I buy just one or two product items that I like?

The items Featured in the Brochure as part of a Hamper or Gift set are not specifically available as individual items, via the Brochure or via the Online ordering facility. However individual item types can be ordered, in the case or box quantities as they are bulk shipped to Hampers & Co from the source suppliers. Prices for such orders can be provided on an individual basis.

How do I store or handle the Chilled products in the Hampers?

If you know that it is going to be more than a few hours before the Hampers are collected or they are in a particularly warm area of your home, office or factory, then open the cellophane outer wrapping and store the chilled goods in a fridge. If the Hampers are temporarily stored in a very cold area of a factory or a chiller in a Hotel, etc, then the chilled products can remain in the Hamper. If you’re unsure, always be overly cautious and place the chilled products in a Fridge. Call us on 01-851-1098 if you are at all unsure about this aspect of your Hamper.

How can I tell if my Basket contains Smoked Salmon or any other chilled Produce?

The Hampers or Gift boxes containing chilled products are clearly labelled as such. Open the Hamper and refrigerate the chilled products even if this is for a short time before being transported further or please store the Hampers or Gift boxes in a cool or cold location.

How can I get onto the Hampers & Co Email List or Brochure mailing List?

What are the full Business contact details?

Hampers & Co
7 Dollymount Avenue
Clontarf
Dublin 3
Ireland
Ph: 01-851-1098
Fax: 01-851-1060
Email: info@hampersandco.com
Business Registration number: 440567
VAT Registration number: 9688828C

If there was no clear answer to your enquiry then please give us a call and we will clarify your query, or refer to further information in our terms and conditions area of the web site.

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